To exchange an item, please contact our customer service team and provide your contact details and order number. Once your exchange is approved, please arrange your own courier service to return the item to us. We currently do not have a physical drop-off point and all exchanges are handled through courier services.

Steps for a Smooth Exchange Process:

1. Ensure the item is in its original condition with tags attached.
2. Pack the item securely to prevent any damage during transit.
3. Return the item to our address using a courier service of your choice.
4. Update us with the tracking number and courier service used for the exchange.
5. Once we receive and inspect the returned item, we will ship the replacement item to you.

Please note, you are responsible for any shipping costs associated with the exchange. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit. The goods remain your responsibility until they reach our warehouse.

All returned items will be inspected upon arrival. We strive to accept all exchanges, but if an item is returned in an unsuitable condition, we may have to return it to you at your cost. We are not responsible for any items returned to us by mistake. We reserve the right to refuse any exchange.

Exchanges must be initiated within 7 days after delivery of the invoice date. We reserve the right to deny an exchange if the merchandise does not meet our policy guidelines, in which case, we will return the merchandise to you at your expense. You will be required to pay the shipping and return charges within fourteen (14) days of notification. Failure to do so will be considered as no longer interested in the exchange.